Greedy! Reserved several nights and five days day...

Greedy! Reserved several nights and five days days before, first my wife, then our kids, and finally I came down with the flu. I called 48 hours in advance to see if I could move the date back. The receptionist advised me there were no refunds. Again, I asked to simply move the date as we were all sick. Nope! I spoke with the manager and was told they never give refunds or move dates. Again, I said I didn't want a refund, I just wanted to move the reservation. She was rude and defensive. She said even if someone breaks their leg, they'd still charge them for the entire stay. How cold is that? I mentioned I thought building a long term customer relationship was more important than a single booking. Not to this place. Apparently, they're in it for a fast buck. I ended up paying for the reservation and giving it to friends, who, by the way, didn't even stay for the last night. They had no empathy for our situation, their communication skills were lacking and their attitude was so irritatingly arrogant. Last year, we stayed at the Westin in Whistler (also ski in, ski out), and it was the opposite, we had a truly amazing stay. Buyer beware!