Brad Taylor

Review of American Security-AMSEC

I own a Amsec DL 4000 safe which I bought about 8 ...

I own a Amsec DL 4000 safe which I bought about 8 years ago. The compartment for the battery compartment became corroded and would no longer transmit the electric signal to the controller.

I called your company and spoke to service and asked for a replacement part. I was told you not longer stock the part and the my only solution was to buy a new safe which meant not only buying the safe but ripping open the wall since it is built into my home.. That seemed ridiculous to me. So rather than accept your ridiculous instruction, I went to Fry s electronic and swapped out the part for a functioning substitute and have the safe now working $ 3.96.
You should know better than that and at least recommend some solutions for this minor problem even if you no longer stock the exact part.

Shame on your service department for not knowing what to do.