A few weeks ago after heavy rain storm, I called ...

A few weeks ago after heavy rain storm, I called Snap to get someone to see if they could find out why water was coming into my window sill and up from the floor to my carpet near the window. Steve the estimator came with another staff. Steve spent close to 30 minutes to diagnose the problem i.e. the weeping hole of window frame was clogged. We used a metal hanger to clean it out and water stopped building up on window sill. WOW, since it's unrelated to a broken seal or other structural issues around the window that they could fix as a job, we shook hands and with much gratitude from me. It truly is rare in today's world that they have someone who's so keen to figure out the WHYS vs. tear it, rebuild it...etc. to get a big job order when issue was a clogged weeping hole. Next time when I have repair issues I will call Snap in a snap for sure.