Very poor experience. I ahve called 4 times in 3 m...

Very poor experience. I ahve called 4 times in 3 months to have the dead tree removed from my yard. It is the city tree between the sidewalk and the street. First time i was told they would be at my house July 2nd to remove the tree. Second call, was told it could take 6 weeks. Waited 7 weeks. Third call - was told the forestry dept would contact me. It's been 2 weeks. They haven't. And the tree is about to fall on my house/powerlines/ etc. Poor communication and very disappointed. I am about to remove it myself and charge the city.