Beware of scams...

Beware of scams...

Sorry that the review below is long, but it was a long ordeal. We do not wish for anyone to go through what we did.

Our initial bid was for one truck, verified and re-verified with the guy. Since everyone else' bid was for two trucks which costed about $1500 more, and they had high ratings I accepted.

But, when the movers arrived, before walking into my home the lead mover already started calling his boss because he knew it was going to be a two truck move. They soon called me telling me it was going to be an extra 1500 dollars to get the second truck. I said no, that they screwed up and needed to make it right.

Well, a bit later someone in management calls me up and says they goofed and that the second truck was approved, but would be sent within the next month for free. So we began dividing up the non-essential stuff. The first lead mover then stated he had to leave to go to an office meeting, and another lead mover would be there shortly to take over. The new lead mover arrives saying that the second truck was approved for the move the next day for no extra cost. We and the other 2 movers that had been there all morning asked repeatedly if he was certain of this. He then began loading everything randomly onto both trucks.

We move the first truck down to the Atlanta area and it begins to be unloaded. We started asking when our second truck was going to be sent because we were missing everything for our baby (8 mo). The movers told us the other truck was not coming, would take up to a month to receive those items. Then after numerous phone calls, a manager said it would be a month because that was what we agreed to.

I told him no, that his "new" lead showed up and told us all that everything was going within a day of each other. The workers that made the trip agreed with me, but the manager didn't budge.

The manager later said we could have our stuff if we agreed to pay an additional $1,200. At this point we needed our baby items desperately, so we accepted. (Every single baby item was loaded on the 2nd truck) We were already having to spend money on essential items that was supposed to be shipped on those trucks.

When we did finally get our second truck there was only one mover with it. We were told that he was going to pick up an assistant mover in their Atlanta location prior to delivery at our home. The young man arrived saying that management called him, and that he would not be receiving assistance. There was no way this poor guy could move some of the furniture by himself. He agreed, and finally after several hours a local manager showed up to help him. It seemed Memphis management expected me to assist the mover with the heavy items.

We had already given away a bunch of stuff to guarantee that all of our things would have made it onto one truck. The second truck was half empty and I could have taken much needed items that I left behind that would have fit nicely into my new, larger home.

Throughout the entire process, management took several hours after repeated phone calls from us and our movers for clarity of the situations unfolding.

The last thing, my home was 2100 sqft and it took them 10 hours to move pre-packed boxes and furniture. Everything was waiting for them, all they had to do was put it into the truck.

Everything felt pre-planned to obtain our business from our other quotes by saying they could fit it onto one truck. It appears management purposely sent in the new lead mover midway through the loading process so that essential items would be dispersed onto the 2nd truck that they had no intentions of sending until we paid more money.

Lies, misconceptions, and management's avoidance of us for those 3 days.