When I got to NY I so exited to be there until I c...

When I got to NY I so exited to be there until I came across the worse costumer service possible at this hotel, When my wife & I checked in the hotel they asked for the deposit I paid it with my credit card and they didn't have a problem that the reservation was under my wife's name and they took the payment with my card, but when I went out of the room and forgot my key inside my room and I went down stairs to ask them to open my room and showed them my ID they said that the room was not under my name and that they couldn't open the room for me, that i needed to call my wife for that, I explained to them that she was on the shower and that she wouldn't hear me knocking the door that if they open she will verify that i was her husband plus they have my card info on their system, the insisted that they couldn't do that because I could be a serious killer for what they know and that i need it to leave the hotel or they were to call security, after they took over $500 from credit card as deposit. This made my trip not to like NY being that it was the 1st day there but I understand that it was not city's fault and that the Hotel was just managed under the wrong people and that it was a lack of customer service and ethic from the part of the receptionists. Worse Experience ever will never stay there in my next visit to NY.