Internet is out on Christmas Eve and I can't get a...

Internet is out on Christmas Eve and I can't get a response from them. Trash service, very slow speed, they frequently have issues and will cut your service without warning even if it is an error on their end. They also will get out higher speed packages for the same price or $10 more and not tell you so that they can keep charging you a large amount for slower speeds. Once they forgot to autobill me for a month without cutting service and then triple charged me two months later. Would not recommend unless you were literally forced to deal with them.