Dave Rogers

Review of Audi Mission Viejo

Their service is extremely overpriced and unethica...

Their service is extremely overpriced and unethical. I own a 2010 Audi A4 Avant. It has only 73K miles on it. For the first few years after purchasing the car I was religious about having it serviced at the dealership, even though it was nearly double the price. One time, I brought the car in for them to swap out a burned out turn signal light bulb, and when they quoted $215 for the work (i.e. $2 bulb and 10 minutes of work), I decided to no longer get my service there. I could no longer trust them after being overcharged by that much.

For the past year my Audi has been burning an abnormal amount of oil. I literally have to pour in a quart of oil about every 250 miles. I recently found out that there is a known issue with the pistons on the 2009 and 2010 A4's which causes them to burn oil. However, instead of doing the responsible thing and issue a recall, Audi quietly settled and issued a 8 year 80K extended warranty on the pistons. Since they didn't notify owners of the extended warranty, I found out about this settlement on my own when my car had 9 years and 73K miles, so they conveniently said that it was no longer under warranty. As such, I appealed to the dealership for help and was told that they cannot help me due to the fact that I am not a loyal enough customer because I stopped using their services after about 4 years back when they were going to overcharge me to replace a bulb. I just don't understand how it is safe or ethical for them not to replace my pistons when they know it is a manufacturers defect in the model of my car. What happens when I am on a road trip it burns faster than I anticipate and it blows the engine on the freeway? It blows my mind that they are not taking responsibility for this. Apparently, it is about 5K to 6K to repair this issue.