We really liked our time at the hotel while we wer...

We really liked our time at the hotel while we were there - nice staff, clean room, great location.

However, we left a few things in a drawer of the room. We have called 3 times trying to claim our things, and each time we have been assured that someone would check the room and call us back immediately. Nope. And every time we call back, we are told that there are no notes about our request. I'm sure there are people in the room by now, so who knows. Such a simple request, what a stain on an otherwise very nice stay.