Greatastic Gamer

Review of O'brien Autopark Fort Myers

My husband went into Subaru on Monday July 20th to...

My husband went into Subaru on Monday July 20th to look at a jeep wrangler they had for sale. Hey delt with gentleman named Hector who was very helpful but they were not able to agree on a price. After sleeping on it for the night my husband decided he wanted to make the deal work but on Tuesday (the next day) Hector wasn't working so he had to work with a gentleman named Andrew. Andrew and my husband were able to come to a price that worked for both of them, this was perfect and they went through with the process to purchase.

They (Subaru) stated that the replaced the soft top of the wrangler (the 29th of June), changed out the head light, replaced the breaks, replaced the air filter and the oil filter, corrected the ac, replaced the front rotors, replaced the water pump, put in a new clutch, abs module and speed sensors. Which we thought WOW what a great deal with the amount of work they put into it.

Unfortunately due to rain on the day my husbamd went back to purchase the wrangler (and the day before when he test drove it it was raining, go Florida) he was unable to put the top down to make sure it was functioning properly (maybe this was our fault). When he got home he went about his day until I got off work (8pm) to go for a drive with him (the rain had stopped at this point) he wanted to put the top down. In the process of doing this he noticed the the nuckles for the sun rider feature were snapped in half on both sides (pretty dissapointed) the next day he called Subaru of Fort Myers to let them know, they told him he could come in and they would look at it (he was unable to on wednesday due to work so he went in today Thursday the 23rd of July). When he got there they took it back to look at it, once completed they said they wouldn't fix it because they just replaced and assumed that my husband broke it or while he was driving the wind vibrated it enough to break both sides(mind you the replaced it on the 29th of June my husband bought it on the 21st of July. Almost a whole month has passed). Also my husband is very good with vehicles and knows how to put a top down on a wrangler, its not his first rodeo.

If you buy a wrangler from anywhere make sure if its raining they bring it underneath a overhang and have them test it to make sure it works and functions properly. Do this on a brand new jeep too not just a used one.

Its not an expensive fix, my husband went to jeep the same day and bought the parts for $100. Its the principle that Subaru doesn't honor their work or they blame their customers.

Shame on you Subaru of Fort Myers.