history8192

Review of Oak Bay Bikes

Service has been spotty in my experience. My first...

Service has been spotty in my experience. My first encounter was having a luggage rack installed on my bike and I was happy with their price. My second encounter was getting my brakes replaced, also satisfactory. My third was having a failing drivetrain replaced. Contrary to my discussion witht he employee they tuned the brakes but did not replace the drivetrain. They attempted to charge me $80 for this service, I refused to pay and demanded the agreed upon work be performed. They then replaced the gears on the rear wheel and did not replace the chain or front gears. The drivetrain is now slipping again and the replacement part has been worn out by the old chain. I will not be going to them for repairs in the future.