Order was wrong and customer service is one of the...

Order was wrong and customer service is one of the worst I've ever experienced. Trying to get my order straightened out is becoming very frustrating. Customer service rep can't even read my order that came in two different size boxes with different weights with a total of twelve pieces. They sent me one call tag that says seven pieces (not twelve). Still waiting for my correct order which they won't send me until they receive the original order which THEY manufactured wrong. The original order can't be returned until THEY get the paperwork correct. Hopefully if and when I do get my correct order the quality of the carpets will be acceptable unlike the CSR.