Samira Heydari

Review of London Marriott Hotel Regents ...

Excellent service from one team member on receptio...

Excellent service from one team member on reception at the swimming pool. He was professional and courteous. Shame the other member of staff ruined it with her patronising tone and unprofessional attitude. Laughing at customers to their face is unacceptable in this day and age. They ve just lost us as future members.