Becky Brady

Review of Westin DTW

The service was mostly terrible. My husband and I ...

The service was mostly terrible. My husband and I booked the room because we were going to be in town for a concert. We checked in at 4:30pm. We went to the room to check the cleanliness...all checked out ok less a pair or dirty balled up panties in a dresser drawer. We made plans to have it removed, but never got around to it due to the chaos that ensued after. We went down to our car to grab our bags. When we got back to our room, our keys wouldn't work. We lugged our bags back down to the front desk and we were told that the keys we deactivated because we kept them too close to our cell phones. We got new keys, went back to the room, but the new keys still didn't work. My husband went back down while I waited to outside the room. He asked for a new room, but got a third set of keys instead. Low and behold, those keys didn't work either. Maintenance came, manually unlocked our door with a contraption so I could get my purse with the concert tickets. We were super late to the show, which makes me that much more angry... cause that whole ordeal took an hour and a half. We were told that when we got back, all we would have to do is get a new set of keys from the front desk because they needed to change the battery and reprogram the door. We got back at around 12:30/1:00 am explain our situation to the front desk, they had no idea what we were talking about... gave us new keys. Low and behold the new keys didn't work. It wasn't until then, that they were willing to give us a new room.. we didn't take it. We opted to drive the 3 hours home, instead. Never did get to tell them about the dirty panties...