The room was on the first floor and the receptioni...

The room was on the first floor and the receptionist refused to put me on a higher floor with the excuse there are no other available rooms. Did not like the response, especially when reading her face, no will to go extra mile and check it. Otherwise, bed was comfy, Jacuzzi was awesome, coffee was good, kitchen had everything, fridge and dish-washer in the room. TV remote controller was old, hard to guess how to use it. I was left with mixed feelings about the hotel, although Hilton is one of my preferred hotels. Maybe it was a bad luck! ...