Ryan Fedele

Review of Pinnacle Roofing

I don't often write reviews, but, I figured this w...

I don't often write reviews, but, I figured this was well worth it. After the 70 MPH gusts a few weeks back, I had lost some shingles. I called five different roofing companies, and no one but David from Pinnacle got back to me.

David came out when he said he would, and was the only roofer that came and went up on the roof. He took a ton of pictures, uploaded them, and sent me a detailed estimate and explained every picture and the estimate to me so I could fully understand what was happening. My roof was older, and I knew it needed to be replaced, David confirmed that.

He answered every single question professionally, and was lightning fast on his responses. He even helped compare some of my other quotes (I got 4 in total) and just really seemed to want what was best for my home. He didn't talk down about any other company.

I will say this, for the 4 quotes I got, Pinnacle was not the most expensive. It was the second cheapest, and they were barely more than what the lowest quote was. Combine that with the incredible customer service, it made spending the small extra seem well worth it.

The crew came out when they said they would. They were done within the day, and the entire job was cleaned up and finished by 5:30. The foreman, John, was great to talk to. He explained everything in detail that had to be done, what the scope was once they got the shingles off, and he didn't surprise me with anything out of the ordinary or extra charges.

The clean up was fast, and well done, and on top of that, while they were up on the roof they fixed a few pieces of siding that had been knocked loose by the wind. I really can't complain about anything. I'm definitely a pain homeowner, and am very VERY particular. Pinnacle made me feel at ease, and they did a nice job. I will certainly recommend them to everyone I know without question. I see now why they are one of the biggest roofers around the area and why I see their signage on most of the new commercial properties popping up all over Schenectady county.

Edit: Update - had two friends get a roof from pinnacle after I told them about it. They did an awesome job, and they were super happy.

I also sold my house recently and the buyer was thrilled with the Quality and said my new roof and warranty that can transfer with it was one of the biggest pushes toward my house.