Carly Mattson

Review of Montage Deer Valley

Operational deficiencies fall well short of a five...

Operational deficiencies fall well short of a five-star experience, with poor execution and underwhelming resolution.
-The initial booking (via phone) they couldn't take the credit card due to system issues
-Received five calls tied to confirmation and getting the credit card (which they didn't write down right) the day prior
-They couldn't find my reservation when I arrived (despite the multiple confirmation calls), and changed the spa time from 3pm to 2:45pm
-Lunch took an hour to be delivered, and they required a separate credit card from the spa because their systems don't communicate
-The attendants came to find me at 2:30 pm for my appt, having changed the time again without communicating
-Actual massage was different than scheduled, and not sufficient quality to stay for the duration
-The manager did apologize in person, but the staff on checkout noted the manager wanted to follow up and took contact info, but I have yet to hear back
-Facilities also fell short of expectations, with other local spas offering far superior amenities