I am updating my review now that I have given this...

I am updating my review now that I have given this more time and it's gone from 5 starts to 2. Direct Communications not only had a complete loss of service on the day of my virtual interview, but they continue to have drops in service arbitrarily and dont offer much in terms of communication. I have a Google system with very little downtime, so if they pin it on my router, think again! This company is lucky they have a monopoly over our growing city, but when a new ISP with fiber comes in, I will be first to sign up. Tired of the dropped internet and poor communication.