My visitors want to take us out to a great Italian...

My visitors want to take us out to a great Italian restaurant so I chose Roma Cafe based on past experience. They were initially disappointed with the ambiance however food was and is great. The owner visits Mom in Italy periodically to bring back new recipes. My go-to dish is what I call "S&M", Spaghetti and Meatballs, theirs is great, but I twirl my pasta with the help of a soup spoon. I asked for one and waited quite a while for the waitress to return... with a fork. Hmmm... I brought the new fork to a counter waiting for the waitress to return. Another server asked me what the problem was and I replied that I asked for a spoon and showed him what I received. He became very indignant and scolded me for my impertinence. Taken aback I just left him with the fork and returned to my guests. Oh well, so much for customer service.