Stay at Ritz-Carlton Al Wadi Desert was wonderful!...

Stay at Ritz-Carlton Al Wadi Desert was wonderful! Me and my wife were celebrating an anniversary. From the 1st day hotel staff made everething to make it special for us: sending delicious cake with wishes, roses on the bed. Villa, view, bed, bath, our own swimming pool were excellent.
Definitely our favourite part of the day was breakfast. Delicous food and most importanlty amazing staff: Jiya, Ginalina (who even got for us souvenire from Dubai!), Amandeep, Prabal, Neha (wrote for us lovely wishes on postcards), Shubham.
From the first day we loved shakshuka, which turned out that isn't served every day, however chef of kitchen made sure that every day shakshuka will be delivered to our table.
When it comes to dinner the best food was served in Moorish Restaurant. Being delighted with food on the first evening we let know the weitress that the food is great and we asked to send regards to chef. Then Arabic chef Hassan Lasri by himself came to us to share his gratitude and knowledge with some extra dishes, he thought we might like :) We loved food there so much that we were guests there every night.
Why then it's not a 5 star review? AC in our villa was very loud. Multiple times technicians came to fix it, even at 11 pm. Each time we took for granted that this time it will work fine. But after some time was the same. It was huge issue for us as we really wanted to sleep properly. And then, on check out when we expected some apologies, menager of the hotel told us, that's a pitty that we didn't tell them before... We found it a little bit offensive as we alarmed them about it many times.