AVOID AT ALL COST. I gave the experience 1 star s...

AVOID AT ALL COST. I gave the experience 1 star simply because the staff was friendly and because of the "no haggle" sales experience. The price was good but that price comes at a sacrifice for service and quality. Shortly after purchase, I notice a suspension problem with the car. I called my salesman, Cody who advised me that he would schedule a service appoint and would call back. He did not call back and after 2 days of him dodging my phone calls and text messages I decided to take the car back to the dealership. On the way back a piece of the undercarriage cover fell off and it drug underneath my car until I reached the dealership. Upon arrival, I asked for Cody however, I was informed by a customer service representative named Destiny that she could help me with getting and appointment to have my car looked at. I explained to her that I could not drive it in its current condition and she agreed to take it back and have the mechanics look at it. In the meantime, I found a Sales Manager named Joseph and told him the story of my growing frustration. I explained that since this was beginning to go so bad, that I would like to consider just going with a different car. Joseph assured me that this was not possible unless I was willing to trade it in and potentially lose $1500 in tax, title and license fees. Not being able to mentally justify losing $1500 in less than 72 hours over a poorly vetted vehicle, I decided that it was going to be a battle that the dealership was not going to allow me to win and furthermore, I had no more energy to fight. After this discussion, Destiny reappears with the car and says that the undercarriage cover had been removed and the new piece would need to be ordered. When asked if the mechanic had checked the knocking noise from suspension she explained that they would have to check that when I returned for my appointment. I gave her my contact information and waited for her call. This call never came. Eventually, I decided to call her to check on the status of the part order and appointment. Of course I was routed directly to voicemail. A day later, I received a phone call from a Mariam stating that the part was in and I need to call back and set an appointment. Of course Mariam did not answer but a Mike eventually did and to no surprise, did not have a clue how to set an appointment or confirm available times but would check on it for me and would call back. He called back a few minutes later with a 10 am appointment time for the next day. I returned to the dealership on Saturday for the appointment and again met with Destiny. I meet with Destiny again who takes my car back to the service department. Destiny returns with the car about 1.5 hours later to explain that the cover had been replace however the suspension issue has not. She explained that Echo Park could fix the issue but it would take 2-3 weeks because it is a factory warranty issue and they the car would be shipped to an MB dealership for repairs. She explained that the reason for the long wait is because the MB dealership doesn't give Echo Park priority because they are also a dealership, this is the reason that it would take so long. Echo Park offers no loaner cars so I would be out of a car until it was finished because they offered no loaner cars. The ridiculous notion that I have only had the car 14 days and to have it repaired would have been to give it up for 2-3 weeks with no substitute or compensation. The alternative was to take it directly to a MB dealership, because it still was under warranty and have then repair it. In essences the 30 day/1000 mile warranty is just part of the factory warranty. Never again will I purchase there and I do not advise anyone else to do so either.