Kelly Jean

Review of KidZania London

The place was great for children but unfortunately...

The place was great for children but unfortunately the staff need alot more training with customer service and how to make sure that the people paying actually are spoken to and dealt with more professionally.
I approached the Security area to be told to go to the Customer service Desk. I approached the Customer service Desk and requested to buy a Child ticket and an adult ticket using an Entertainer Voucher(basically a buy one get one entry free); the lady had no clue what I was talking about; her colleague looked at me; looked at the app and said call them as it says which in fact it says to book to get the cheaper rate and walk up rates will be higher. After standing in the queue the staff could have been more polite plus more helpful. I was alone with a 4yr old and a 2yr old who were by this point bor3d of waiting. I had to then call the Customer service number and explain the situation and then pay over the phone whilst my 2 son's were restless.
After paying for the tickets I realised that I had not been charged for my youngest and the Security guard advised me to visit the 2nd floor. I had a pram so I needed to go in the lift- I got out the next floor and found Marks and Spencers; I then went to the next floor which was the entry area where I met Sadia. Sadia was amazing and worth 5*; she assisted me and advised that the 2nd floor is not accessible by lift and actually took me to the 2nd floor and helped sort out the ticket for my youngest. She then came back upstairs with me and ensured that all the stuff was done and I got into kidzania with no more issues.

Kidzania is a lovely place and I love how they have a 4hr limit per visit which means that everyone gets to come in and they can limit the number of ppl in the city and any given time. My son loved going around and being in the city. There were a couple of places that I felt more needed to be done where MOTHERS sat keeping places for their children meaning others had to then wait longer. One particular time I saw this was the Fire Station and although the staff were made aware they still allowed the particular child to have a turn. This I feel is a little unfair when many children were in that queue for a while.
My son loved the British Airways area but this is where I encountered a very RUDE and impolite member of staff. I had been using an international mobile to take pictures and I opened my mobile to check something and the lady rudely and loudly said NO Pictures with mobiles. Now there had been many parents who had actually escorted their child into the area and stayed with their child I Had been told this was not allowed and stayed outside; I also saw many parents taking pictures and not once did this female photographer say anything.

Unfortunately the negative stars are because of the members of staff who were rude and impolite; the positive stars are for Sadia who was amazing and the helpful staff who I did come across.
Don't expect much from some of the staff.
The price is a little high and if you plan on sending your children more than once consider getting the annual pass as there are also 5 adults passes meaning you actually save yourself money.