I cannot tell you how disgusted I am with the agen...

I cannot tell you how disgusted I am with the agent working at this office. CHAU ONAY represented a buyer that was trying to buy my home here in Fairfax. Chau was unprofessional from the beginning. After the home inspection was done, her demands were vague and confusing. In an effort to move forward we agreed to have a structural engineer inspect the home. However, this engineering company recommended by Keller Williams was a complete joke. The engineering firm sent out a person who refused to identify herself except by a first name, she was not an engineer, she had no identification or business cards and she had zero credentials or qualifications. She was only able to give us the website to the engineering firm that she supposedly worked for. The results from the engineer were equally vague and they wanted upwards of $30K for repairs that they couldn t even describe or disclose. In the process of all of this we lost the contract to sell the home. I cannot stress this enough, stay away from this agent!