I have heard nice things about Children's Hospital...

I have heard nice things about Children's Hospital. That's honestly the reason we went - it isn't particularly nearby for us. Unfortunately my experience wasn't what I had hoped it would be. The woman at admissions check-in at the ER was extremely cold and stoic. She simply said "sit over there. she'll call you." A nurse argued with me about where my child had been taken. I saw her go into a room with a door marked "Ultrasound in progress. Do not disturb" so I asked if I should go in too or wait out here. She told me my daughter wasn t in there but I watched her go in. The nurse told me she was in her original room and she walked me over there. My daughter was not there. I said she's in that other room and the nurse said "that s ultrasound. she'll probably be just a minute then." Why wouldn't she just let me be with my kid? Then when we were leaving we couldn't find our way to the main lobby. A nice nurse pointed but then wasn t sure. So he walked with us. That was nice of him. Unfortunately he couldn't find the lobby either. THE LOBBY! We were at the ER for 5 1/2 hours. I took my other daughter to the cafeteria while we were there. That was tough to find. The directory said use the orange elevator but that was apparently wrong because the guard made us go to the grape elevator. Getting back was worse. The doors from where we came would not open. Someone with a key card tried to use it and that didn t work either. So we followed him and took the "wrong" elevators down to the lobby and just worked our way back over from there. The Dr was really nice and she did tests and kept us informed. For everything that I have heard about the place, I guess I just expected things to go more smoothly. I know this isn't all the hospital's fault. But my experience just wasn't what I would call a good one. Oh and I forgot to mention the other families. How do you not hold doors for people or say "excuse me, hello, please, thank you." We noted the same thing about the cafeteria staff. The woman at the register said nothing other than the total price even when my daughter said "hi, how are you." I left the hospital annoyed and sad. I didn't need it to be a Disney resort... just a little more pleasant. UPMC Passavant ER in Cranberry and the Passavant hospital in general in McCandless have always been great and everyone was super friendly. They know that if you are in an ER, you are likely concerned and maybe scared. So they make the experience as pleasant as possible under the circumstances. that s what I wanted and expected from Children's as well.