LaTunya Lockett

Review of Plaza Motors

I have been having problems with my new Lexus ES 3...

I have been having problems with my new Lexus ES 350 purchased from Plaza Motors Creve Coeur, MO.
I was bring my car in because the front part of my car was shaking. As I was driving, it shook so bad that I had to pull over and had it towed instead. When I arrived, the service rep, Joe Edwards, seem so surprised of my being there. Probably because after 3 hours of waiting for the tow to come and calling him with NO ANSWER, to inform him of my situation and that I would get there when I can.
I arrive, Joe Edwards has me to have a seat because my car on the tow had not arrived yet. When the car comes, I had to wait until he could assess the information and call me to his office. He continues to apologize for the delay, and I was was very frustrated with WAITING! He finally calls me, get my information and credentials, and sends me back into the waiting room area. He says he needs someone to drive my car to see feel the shaking. After sitting for another 20 more minutes and a customer checking in, I finally come back into Joe s office and he issues a loaner. THAT TOOK 2-1/2 hours more from the 3 hours for the tow service. Now I m really frustrated, but didn t show it.
When I make it to Illinois, I get a text from Joe explaining my diagnostic results. He says you need new tires on the front, a front wheel alignment, and brakes. . I mentioned to him again after our conversation at the dealership, that I had been to Plaza on July 8 for an oil change ONLY and it was suggested that I needed a front wheel alignment that I felt I HONESTLY didn t need because I had ABSOLUTELY no problems when I came in with front problems or tire problems. I JUST WANTED AN OIL CHANGE!
I explained to him that I just purchased the car in October sand I had so many problems with the Wheel locking up that I had a loaner the first week I purchased the car up until the end of October.
I asked him why would I need new tires when the car came with new tires and it wasn t mentioned on July 8 when I got an alignment. Did they give me an alignment on balled tires? No, because my tires were perfect.
I refuse to pay any money for any repairs because something went wrong when I let Plaza start working on my vehicle when it was not necessary.
My car is at Plaza and I m being harassed about this loaner. Someone needs to get back with me because I feel as though I am being treated unfairly and the experience is unbelievable since I made my purchase.
LaTunya Lockett
Latunyalockett@yahoo.com