Alan Clark

Review of Blue Bonnet Chrysler Dodge

For 8 years I have brought my 2010 Ram 3500 4X4 Di...

For 8 years I have brought my 2010 Ram 3500 4X4 Diesel purchased new from them for Lube Oil and Filter changes. Today i go in and told them to make sure they lube the front driveshaft. Service guy says it costs $15 more. I said, "NO thats included in the lube Oil and Filter service to lube chassis if applicable and I have never been charged $15 for the past 8 years ( I have all the records to prove it )" I asked to see the Service Manager. She said "Well we usually charge $40 so $15 is a good price." I told her "No! Not when I have never been charged before for it!" She said she would waive it "this time". I told her she won't have to worry about it again because I doubt I will ever come back. I then asked to speak to the Dealership Owner or Manager or someone in charge. The receptionist pointed to a group of White Shirts in the Sales office. I talked to some guy named Matthew Fraser, He "couldnt help me as thats up to the Service Manager" I said "OK so I guess your not the one in charge of this place then, Tell me who is." "Raj Cheddie is, but he is on Vacay". I got his number and will be calling. This makes me not ever want to buy a New Diesel from them again. If they will rip you off for a simple 5 second grease job on a single fitting, What else will they upcharge you for??? I called Steve @ Quick Align New Braunfels while I was waiting for them to finish my truck and he said he would would do my oil changes for $80-90 and lube the chassis fittings for FREE. He laughed when I told him my experience @ BlueBonnet Dodge.