Norm Dublanko

Review of Southgate Volkswagen LP

The sales rep I dealt with was Jordan, who was ver...

The sales rep I dealt with was Jordan, who was very helpful in making sure all my questions were answered. He wasn't pushy and didn't try to up-sell me, just very straightforward which is a huge plus in my opinion.

Once I Jordan and I had made a deal, it was on to the finance guy Seth. I spoke with Seth over the phone and found that he did try to up-sell which isn't so bad on its own, but when I clearly told him I wasn't interested he continued trying to convince me (huge peeve of mine, if I say no, it means no). To his credit, once I was actually back in the dealership to finalize the paperwork, he didn't bring it up again.

Overall I had a good experience at VW and Jordan was great. Seth was less than great because of that one issue.