We found my MIL dress here. The day we came, we ha...

We found my MIL dress here. The day we came, we had a great experience and they had a great variety of MIL dresses. My MIL felt like a queen on her initial day here. My MIL worked with them after her dress came in for alternations and they did a wonderful job fitting the dress to her body. The one mark that tainted the whole thing is the dress bag. My MIL had been commuting from Bronx, NY to Bloomfield, NJ for each alternation visit. When it came to taking her dress home, they gave her a plastic garment bag that you would expect from Banana Republic, not a bag for a $800+ dress. When my MIL inquired as to why she got that bag vs a cloth dress bag, they said those were only for the brides. So they sent her home with that bag. After she got back to the Bronx, still very bothered, she called them to express her dissatisfaction to which they told her that if she wanted a cloth bag, she only had to pay $15 for one. That is not what she was told or what she was offered before she left. They then said if she wanted to come back, they would provide her one. Why was that not offered BEFORE she left? She turned them down as it cost more to travel back across the GWB to get it. From what started as a wonderful transaction was tainted by a flippant attitude toward making a customer happy.