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Janet Odubeko Review of Sofitel Luxury Hotels and Reso...
I understand we re in the middle of a pandemic but...
I understand we re in the middle of a pandemic but there s no excuse for poor upkeep of the rooms during this time. I had to switch rooms multiple times as they had spiders and cobwebs in one room, dirt on the bathroom counter, and a missing piece to the ceiling ventilator and you can see dust all the way through the hole in the ceiling. The water came out brown when I tried to take a bath and I had to let it run for awhile before it became clear. I ve stayed at the hotel before a couple years ago and never had this issue. They didn t even offer to comp anything given the poor upkeep of the rooms with low occupancy. This will be my last time staying at the hotel after this experience.
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