Felicia Wilson

Review of Better Business Bureau - Dayto...

I reserved three rooms with baymont inn 730 east s...

I reserved three rooms with baymont inn 730 east senia dr dayton oh. They charged my credit card $223.00. I have bern told since January that they would refund my credit card. I faxed verification to the general manager Heidi Walters and was promised a full refund.i still hsve not received a refund. The state the owner is out of the country and now heidi is no longer general manager. Guess what, i have to tell the same story to the new general manager gina. Dhe is going to research the situation and get back with me. Of course the owners were not there. Heidi was going to get bsck eith me also. No refund since january. I wad told that heide requested people who had sent a check to reserve their rooms but were also cancelled to give her their credit card numbet for a refund. Why would you need someone credit card information when they mailed you a check. I wad expressing my frustration with the nee general manager snd she wad very rude anf hung up on me. This hotel is very shady. Do not stay there. It has been 8 months and they have not credited my account