Worst support desk ever. All calls are rerouted to...

Worst support desk ever. All calls are rerouted to the helpdesk in India. The people picking up there are friendly, but their only task is to connect and there is where it goes wrong... you either stay on the phone for 20 minutes without getting to speak to someone or you get the voice message telling you that the office is closed even when calling at business hours. Big disgrace and very disappointing for a huge MS products fan.