I can't speak to others' experiences---only my own...

I can't speak to others' experiences---only my own. And I love UHEAA. The handful of times I've had to interact with them have been fine. More importantly (to me) they saved me money on my student loans! After a certain amount of on-time payments they gave an interest rate reduction (something that MyFedLoan did not do.) For this reason I wish all of my loans had been through UHEAA (which they originally were before the federal government decided to take some of them. ugh.)