I bought a unit that had defects including the int...

I bought a unit that had defects including the interface of the spin wheel. 3 pieces were to be sent to me. I got one, that some time later, I got the other, and I called in between. About a week and a half ago, I called on Thursday, and asked to speak to a supervisor. I detailed my total frustration, and I was promised since the supervisors left at 5pm, one would call me on Friday. No one called.

I called Monday, and finally spoke to a supervisor. She told me she would need to check to see if the part was in the warehouse or when it would arrive. I demanded that I wanted to know by the end of the day, or I would commence legal action. This did not sway her and in fact, she got defensive. I also said that unless I received an answer, I would contact the CEP, David Watterson. I soon got an email that the part was unavailable and I would hear from the resolution department within 10 days.

I wanted this expedited, but was told it is not fair since others were waiting through the process. Is the company so screwed that one cannot reach this department directly and/or there were so many complaints. I have the defective unit for 2 months, and dealing with this folks is worse than pathetic. Long on promises and short on action.

This supervisor tried to distinguish herself from the others saying I never dealt with her before. I explained to her that this was a phony attempt. She is an employee of ICON and I hold her as such.

I tried to call David Watterson's listed number but it was not working.