During this month, a relative undertakes in this b...

During this month, a relative undertakes in this business school as in others (in parallel) an admission process. However, the file to be established includes costs amounting to 80 euros (something that no other school contacted, but it is their procedure). We have deliberately chosen not to pay these fees, to see if they were sine qua non for the acceptance of the file or if they would be claimed later, at a more advanced stage of the admission.

Following this application, no sign from the school. We made an online admission appointment (both) to discuss the submitted file. The relative in question was called back and the person he had, made him understand that the identity document provided was no longer valid and that it was a prohibitive element on admission. He took care to explain that the part was being renewed and that he had a document attesting to it. The call ended with a trip to the site on Wednesday 14.10.2020, to the school address, where he initially provided proof of the current renewal of the identity document. Before settling the sum of 80 euros, he asked the question of knowing, what is the 80 euros really used for given that the completeness of the file is already recorded and that in reality there are no studies / analysis documents transmitted? He was told that the fees were used for the contest, the next being scheduled for Wednesday of the following week. So he settled them.

To our astonishment, two days later, we received an email stating that new administrative fees were missing. Concerns about timing or exchanging information between colleagues / departments probably. The school is called back and the proof of payment is sent to them again. Curiously, quite quickly afterwards, instead of the invitation to the face-to-face competition, we receive a rejection of the application without concrete explanations.

We therefore try to get in touch with the team / person in charge of the case study to find out what is missing, without success! And when we succeeded in having a lady, she assures us on the one hand that, reasonably, the competition should at least have been offered, in two, that it is no longer possible to integrate the courses of the 1st re-entry session of this level because it has been started for a while, and finally it is unlikely that the staggered January re-entry will open in view of the COVID-19 conditions. In addition, she asks that we send her the RIB for reimbursement of expenses.

Today, we are contacted again, and we are informed that there will be no reimbursement because the costs are specified "non-reimbursable" in the constitution of the file signed by the student.

In view of all this information, I would have some questions:
- Doesn't it seem more professional to you to give us the detailed and exact reasons for the rejection of the application first?

- How is it that barely having provided proof of payment, we quickly received the rejection of the application?

- How is it that the information provided by your teams is not granted?

- Why do admissions counselors keep contacting students, making them believe that it is still possible to enroll? Is it in order to extort the 80 euros "non-refundable" to study the file? Because I was also contacted 2 days ago by one of them.

- competitions still in progress, do they lead to admissions? Or are they made out of pure form?

Considering all these questions and the way you handled this file, I find that the school shows a lack of professionalism and seriousness in the treatment of applications, and I think at the limit that it is a scam to continue charging applicants application fees to this day.