We stayed in old tower and I will never stay here ...

We stayed in old tower and I will never stay here again. Service was awful--asked for wine bottle opener & it took almost 45 min to get it; asked for extra pillows and never received them (called twice). The lobby bathrooms were out of toilet paper and absolutely disgusting. The Prime Meridian restaurant was not even busy and it took us an hour to get our food and 30 minutes alone just to get our check after asking/pleading multiple times since we were about to be late to concert. The waiter never checked on us after we got our food and rolled his eyes and was rude when we asked for check. Luckily the tip wasn't built in to the bill because there were 8 of us and he didn't deserve even 10% tip.