Chris Johnson

Review of Marriott Fallsview Hotel & Spa

Was okay had lots of problems with our room (phone...

Was okay had lots of problems with our room (phone didn't work, asked for no down due to severe allergy and they still gave us it). Breakfast was a disaster they didn't know if they had gluten free, and said to "eat around it" despite my girlfriend having Celiac disease. Thankfully Kathy the manager in the restaurant was a life saver along with the nice waitress and helped us out so much! They gave us a Fallsview upgrade the next day and moved our bags. We got back to our room and only had two flat...and I mean FLAT pillows. Called the front desk and he goes "I dunno I'll check", and calls immediately back after hanging up (less than 3 seconds) and says yeah we're out of featherless pillows, must be a lot of others with allergies, and you just called too late sorry for the inconvenience. Went downstairs and they magically found some, the guy that brought em up was dragging em on the floor and when he saw me coming back up he tossed em on the ground and walked away. Not really sure what the attitude behind that was for. Talked to the front desk as we checked out and they were apologetic. Wasn't too horrible of a stay, but highly doubt we'll stay again.