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Erik Echezabal

3 years ago

The distillery itself is a beautiful facility. How...

The distillery itself is a beautiful facility. However, our experience was sadly disappointing. When we booked our tour online, there was a misunderstanding (quick for the representative to point that out) but when we arrived at the facility for the last tour, we were not told that we were paying for a "shutdown" tour. In other words, a virtual tour where you sit in a room watching the distilling process, which you can imagine was underwhelming, as I traveled across the Atlantic Ocean to see the copper stills. Instead, I saw them on a projector screen. We only entered a storage room with Barrels aging from the early 90's and were not allowed to take photos, and we got a glimpse of the bottling room that was not in operation. By the time the virtual tour and tasting was done (1.5 hours later), even the restaurant and gift shop were closed. Didn't even have a chance to try a dram of something unique. I cant speak for the other reviewers that state they had a great time, but I highly recommend against the "shutdown tour" if your a whisky/scotch person; it will disappoint.

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