Waitstaff are nice, cooks and management leave som...

Waitstaff are nice, cooks and management leave something to be desired. This used to be my go-to spot for a nice relaxed steak dinner, but the last two times we've gone there, the food quality has been severely lacking. The first time was about a year ago. I went there with my daughter, we ordered the ribeye, medium rare, pretty much the most common way to order a steak. What arrived was black on the outside and cold raw on the inside, and though we really tried, it was just too bitter to eat. It really was a crime against steak, but when we bought up, the manager was dismissive (and if I'm honest, rude) , saying "well, we do have to cook it...", as though no one in the history of cooking steak had ever managed to make one md rare without burning it. The experience was enough to put me off them for quite some time (I had been going once or twice a month previously).
This Sunday (Super Bowl) we decided to give them another chance. The food seemed better, and the waitstaff were as nice and attentive as ever, but my younger daughter just wasn't eating. We had hers boxed up and when we got it home, I figured out why. In the restaurant we hadn't been able to see it because of the dim lighting, but there was some fabric that had been wrapped around the bone and up the side of the steak (presumably to protect it in storage?) and it hadn't been removed before it was grilled (picture included). I may give them another chance someday, but not any time soon.
For similar cost, taste, and ambiance, with none of the trouble, take yourself a block or so south on Wabash to The Exchequer. A far better experience overall.