We moved from out of state a couple of months ago ...

We moved from out of state a couple of months ago and had limited time to find a place to live. I was able to set up a viewing for a property on very short notice for a weekend we were planning to drive up. When we arrived were told someone else had put in an application the evening before, but Alexis was extremely helpful in giving us details of another property she thought we might like. We weren't able to set up a viewing that day, but we were able to check out the neighborhood and Alexis set up a video walkthrough via FaceTime for the next day when we had gotten back home. She was also extremely responsive and helpful throughout the application and leasing process, even though it was all via email and we had a LOT of questions. We absolutely love our apartment and the neighborhood that we ended up in.

We did hit one roadblock regarding a miscommunication about the pet policy, since our building has a third party owner. We were up front about the fact that we wanted to adopt a dog from the humane society and I believe we made it very clear from the beginning that this was a huge priority for us, and we would not have selected an apartment that did not allow us to have the pet we wanted. We asked for clarification more than once and were reassured that we should continue the adoption process. Once we committed to a dog and notified Fairlawn, we were hit with breed and weight restrictions that had never been mentioned before, and of course they excluded our dog. After some back and forth with Fairlawn and their communication with the owner, we were eventually allowed to bring our dog home and everything worked out well in the end. Fairlawn's "no restrictions" pet policy attracted us to them in the first place, but just make sure to get all of the information before you commit to anything to avoid any surprises with third party owners and changing pet policies. Beyond that one situation, our experience has been wonderful and they have been quick to address any issues we have brought up.