Tasha Wang Review of Carlson Toyota
If you're looking for a dealership where the sales...
If you're looking for a dealership where the salesman throws a tantrum because you want to look at another vehicle, this is your place! My husband and I went to test drive a vehicle we have been considering, first time actually driving this model. The car was nice and clean but we had another vehicle elsewhere we also wanted to check out. So Kevin, the salesmen runs some numbers with our trade in and shows us a printout of these numbers. I told him we want to think about it. He goes and gets our car keys, comes back with another offer, 1k additional on our trade, but only if we commit right then. I told him that I was not ready to buy that moment and needed to think on it. He then got upset, "You're going to turn this down,really?". I told him yes, I want to look at another vehicle. I said thanks and was ready to leave, so my husband was going to grab the offer form (the one for 1k less, that was initially presented) Kevin then snatched them out of his hands and walked away. It was incredibly rude and honestly felt like a child who just got told no. I went outside and looked for my car, could not find it after walking around looking in the cold. So I had to go back in and ask and was then walked through a back hallway to my vehicle behind the building. there is no way I would have been able to find on my own, but he didn't even tell me where to go. I've never had such unprofessional service and its actually comical how childish Kevin acted. I will never go there and will continue to tell people of Kevin's horrible customer service.
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