Came in looking to get Derrick, but instead got E...

Came in looking to get Derrick, but instead got Emilio. Worst sales experience ever. Said not a word during the entire test drive, and gave the typical hardball sales tactics. They want to do "no haggle pricing" on the new car yet offered $4000 lower for my trade than Carmax. Took hours to finalize the paperwork. Carmax did it in 40 min. I'm starting to see a pattern in all these bad reviews of how they treat customers and wish I had read them first. My impression was that they simply don't care, and it probably starts from the top. Giving good service isnt hard. Would never buy from here again nor recommend.