Herb Langston

Review of Best Buy Evanston #313

My wife had a virus on her PC affecting her browse...

My wife had a virus on her PC affecting her browser and couldn't get rid of it, so we called the Geek Squad.

Some slacker came out and, after several hours, couldn't fix it either, so he installed FireFox and told my wife to use that browser instead of Explorer.

The virus soon latched onto FireFox and the problems started all over again.

My wife ended up fixing it herself by manually restoring the hard drive from an earlier back-up.

Went to Best Buy and asked for a refund of the $480.00 (!!!) repair bill, since their "repair" didn't accomplish anything.

They kept giving me the runaround, telling me the manager wasn't in and that I'd have to come back later blah blah blah.

Never got the refund. I used to spend $1000-1200 yearly at Best Buy, especially at Christmas, but decided I would never buy from them again.

Haven't set foot in that store for over five years.