We were customers for many years, the emphasis is ...

We were customers for many years, the emphasis is on goods. The reason is, on our last stay the service force in the "small and fine" was a disaster. No good day, no thanks no please, no how did you like them, just put the plates in a corner and gone..that has shocked us, how to deal with customers. There is no excuse for that, me as a customer it does not matter if the employee had a bad day, we are paying customers.