Ben M

Review of Kuni Lexus

I purchased a fully loaded 2020 Lexus NX300 a coup...

I purchased a fully loaded 2020 Lexus NX300 a couple months ago from Kuni Lexus. Within a week I noticed that not only did the car not have power lifegate but also did not have a button on the key fob or a button on the inside of the vehicle to release open the rear door. How is possible that base 2009 Honda Accord along with any other car I ve ever driven for past 10 years has at a minimum a latch/button on the inside of the vehicle and a button on the key to release the trunk or hatch but a fully loaded Lexus doesn t even have a mechanism to release the rear door hatch?

So I called the sales manager Jared and left multiple voicemails before finally receiving a call back. He insisted I come into the dealership so I immediately drove to the dealership and was told that I just missed him. So I drop by the next day and began speaking with Jared at which point he hands me off to another sales person. The sales person confirms that I do not have power lift gate, no release button on the key fob or in the car and the only way to open the rear door is by manually opening the door. So we return back to Jared with this information and he doesn t even bother getting up from his computer to speak with me. After 15 minutes of waiting he tells there is nothing he can do for me. So I decide to speak with salesmen that sold me this car and he actually accepted responsibility and apologized for rushing to turn over the car to me after the dealership was technically closed and also stated that there is nothing he can do now. Also found it odd that when speaking with the service department, the service rep mentioned that he has never service a car with no tailgate button on the key fob in the 10 years he s worked there.

In conclusion, beware of bait and switch as the new car that I agreed to purchase was not the car that was sold to me. Spend the extra time to meticulously inspect your new car before and after delivery.