Farid S.

Review of Camino Real Hotel El Paso

I think this hotel should be downgraded from 4 sta...

I think this hotel should be downgraded from 4 stars to at least 2-3 stars. The garage was filled with empty beer cans and the walls/floor were clearly marked with multiple months worth of urine. Clearly, the place invites the party hardy crowd as there was a drunk couple making out heavily in the parking lot. I got a feeling that the parking lot was used by both guests and people who'd go to the local clubs but there was zero security there nor a seeming interest to clean the place up.

I was actually praying the next morning that my car hadn't been broken into. Fortunately, it wasn't.

The guest services guy was nice. He checked me in very politely so that was good.

My room looked like a plain ole 2 star hotel, like a cheap best western or worse. The curtains were stuck, the A/C unit was from the 80s, the TV system was clearly very old, bathrooms old, etc. This place needs a good remodeling to earn the 4 stars it boasts online.

Checkout was okay except for them not being able to print my receipt. I was told I would get it by email but I never did. I guess I need to check my credit card statements as they may have not refunded my deposit.

I didn't bother staying for their paid breakfast because of the negative impressions I've had so far.

Once I left, I thought I woukd have to pay a $6 parking fee but there was no one at the gate. So I guess that was cool but at the same time, it confirmed why the parking was so grim.

I think the hotel is in a good area downtown but it could use a good remodeling.