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Infinite Sunrays

4 years ago

The customer service here could be improved. There...

The customer service here could be improved. There have been issues with my bill and matters that have somewhat become confusing that I have not experienced with any other company. But it may not be the people on the phones themselves, but matters with the company's organizational structure, etc. For some of the changes that I have had to deal with I would expect that they would give advance notice to all of their customers in a written form so that when changes are made, it will not be a confusing matter for the customer. Otherwise the hold times vary and the hours are somewhat limited.

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