Erica Martin

Review of Baton Rouge Water Company

I want to give NEGATIVE stars after my experience ...

I want to give NEGATIVE stars after my experience today. When calling to re-establish service for a unit at the apartment complex that I manage, I had the displeasure of speaking with Alicia/Alisha.
During my first call with her, she requested the tax ID number in order to establish service in the property's name, when I took a while to locate the number (BECAUSE I WAS UNAWARE THAT THIS INFORMATION WAS NEEDED), she hung up on me.
During my SECOND call with her, we got all the way to the entering the credit card number for the payment. I was using a company credit, so when she requested the zip code for the cardholder, I had to run and ask my boss if she knew. Alicia/Alisha made it a point to rush me by saying "Ma'am if you can't give it to me in the next few seconds, you're going to have to call me back. I have 18 calls on hold.' (WHAT?!) When I informed her that we were still looking, she hung up.
If the calls are recorded for "quality assurance," whey will see that each call MAY have been 3 minutes. (MAYBE) So, it's not like I was asking her to wait 10 minutes while I found the necessary information.
When I called back the THIRD time and she answered, I immediately asked to speak to a supervisor. Not that the supervisor's customer service was any better, but she offered to forward me to a different representative. I asked the supervisor if she thought that I should bring the payment into the facility in order to receive better customer service.
There's no reason why I should have had to make that many calls just to give this company the money owed. Better training in customer service is a MUST. It's not that hard. There are bad days, and then there are bad people. Today, it was definitely the latter.