justin finch

Review of Olympia Resort: Hotel, Spa and...

Poor quality, poor service, does hot water exist h...

Poor quality, poor service, does hot water exist here? We had the misfortune to stay here for four days, our room was shabby, with scratches on the tables and dressers, peeling wallpaper, and the room had an indescribable "funky" smell. Unfortunately, the hotel was at near capacity, so they couldn't get us another room, not even one of the four days were my wife and I able to take even a Luke warm shower, and when I called the front desk to complain they told me that it wasnt usually a problem unless they were over half full?!?! Then my wife thought she left her key at breakfast, I again called the front desk and asked if they could reprogram our door with new keys, which they did, only for my wife to find her old key, and to our surprise, the old key still worked?! Very disappointed in the overall experience here, and though they did nothing to make up for our poor experience, the general manager Rudy did call me following our stay to talk about our experience, however, when I tried to return his call to see if they were going to do anything about it, I recieved no response. Three messages later over a two week period, still nothing. I would rate this hotel with a negative five if I could

Update: gm rudy did get back to me, and offered me a gift card for a dinner with my wife, which sounded nice, as we do come through the area regularly, however fell short when he told me it would be for 25 dollars.. Our breakfast alone while we stayed totaled 39 dollars..