The folks who wrote one star reviews are the type ...

The folks who wrote one star reviews are the type of customers who will never be pleased. If you read them you will see repeatedly that Vertex tried to fix the situation (if they even did anything wrong). And we are also only given one side of the story. I especially love the reviews of customers who think they really know what they are talking about... maybe next time do your own roof? Well then who could they complain about then?

Our roofing journey started with Long Roofing (based on a recommendation)They gave us a quote for $23,000 to replace a 10 square (1000 sq ft (give or take) roof). They sat and tried to sell it for hours. Finally I politely requested he left. This quote was an absurd amount of money. I considered with my roofing experience to do it on my own (though the pitch was a challenge as we are in the mountains)

So we went for Vertex based on the positive reviews. I saw that the one star reviews were the people which few businesses wish they had to service.

We were visited by Bill. No sales pitch. Straight shooter. He offered a very reasonable price. We were instantly excited to go with it and Vertex. I will not disclose the price as that is not my business to do (long roofing is certainly one I would encourage anyone and everyone to stay far away from) but it was SIGNIFICANTLY less. Very affordable.

Continuous updates on scheduling and material delivery as well as installment.

Big crew showed up (spot on time, this is extremely tough to do in the service industry) and began work. They cleaned up throughout the installment and finished in two days (would have been one but nearly all of our roofing boards were ruined-we thought would be the case).

Another guy-Thomas- showed up on the final day and was very friendly. Explained some things about the company and how they want to be different than others in their sales approach. I am here to tell you that they are different.

They hit the mark on every point:
Communication
Affordable
Highly Trained/Experienced
Friendly
Personable
Timely
Very Clean
No 4 hour sales pitch
Quick replies to questions or concerns

Last thing and I think this is very important-the only thing different when you come to the house is a new roof. No trash/debris and almost no trace of anyone s presence. They even went above and beyond and picked up some trash that they didn t drop.

I think it is safe to say that I am very pleased. Strongly recommend them. And would encourage you to support this company versus those who would physically force you to sign a lifetime debt contract. This hidden gem of a company is who you should be supporting. Help them grow and remember not to worry about any of the 1-star reviews prior to this review. They are an absolute joke and I m saddened that they hope to ruin this companies reputation because they want to be a whine until they get something for free.

100% choose Vertex for your Roofing needs (I think they do gutters and siding also). Don t look back or keep searching. Call them now! Will be the best choice you ever made for your roofing needs.

-Adam
Ataraxia Pest Solutions