Tammy D

Review of David McDavid Honda

After I left the dealership I found the A/C filter...

After I left the dealership I found the A/C filter (I had paid for including installation) in the passenger seat under my coat. I called and later via text a manager informed me that the glove box was locked so they couldn t replace it. Why was I first hearing about this after I left the dealership? And how do they know it was dirty and needing replacement if they couldn t get to it? Now I wonder did they replace the other items I paid for? 7 mos ago the starter motor was supposedly replaced. However, it still grinded on occasion when I tried to start it. Just hit 30,000 miles. Adviser said they were replacing the starter on this visit too but I had to pay my warranty deductible. Argued for 10 minutes with me iterating they would not waive the deductible. I requested he have a manager call me. He said none of the managers would or even could waive it. No manager called me back. The adviser called to tell me he had found out more info and good news... no deductible to pay. Don t call a customer until you know the facts. AND don t charge your customers for work you don t perform. Next time I think I will take my cash somewhere else to buy my new car and get service.

REPLY TO OWNER - I got your calls and voicemails. What is there to discuss here? I am not interested in your discount service offers. This is not something you can fix with discounts. You were supposed to fix my car the first time. But you didn't. You charged me for service you did not do. You did give me a refund for that work but only after asked for it. Shame on you! Let's make a deal... Don't call me and I won't call you.